Privacy Policy

If you are a customer of a business that uses TailGateBid

The business decides what information about you is kept in TailGateBid and how it is used. We store and process it on that business's behalf. For questions about your information, or to have it corrected or deleted, contact the business first. If you cannot reach them, write to us and we will pass your request on.

What a business may keep about you: your name, phone number, email and addresses; notes about the work; quotes, invoices and the payments it has recorded; appointment times; photos of the job; and, when you approve a quote or a change order, your typed name or signature, the date and time, and the network (IP) address used.

Your private links (to a quote, an invoice or your account page) work without a password. Anyone who has the link can open it, so share it only with people you trust.

A photo of your property is shown on a business's public website only if you have agreed. A review you leave is shown only if the business approves it, and then with your first name and last initial.

What we collect from people who use TailGateBid

• Account details: your email address, your name and your language. If you sign in with Google or Microsoft, we receive the name and email that service gives us, never your password.
• Business details: the business's name, address, phone, email, licence number, logo and settings.
• Team details: the names, job titles, phone numbers, short bios and photos a business adds for its people.
• What you create: customers, price book, quotes, invoices, jobs, schedules, photos, receipts, website content, and the messages sent through TailGateBid.
• Support requests you send us.
• Technical records: the date, time, network address and browser of requests to the service, kept to run it securely and to find faults.

How we use it

• To provide TailGateBid and the features you use.
• To send sign-in codes and messages about the service.
• To send the emails a business asks us to send to its customers, such as quotes, invoices and appointment reminders.
• To keep the service secure and prevent abuse.
• To fix problems and improve the service.
• To answer support requests.
• To meet our legal obligations.

We do not sell personal information, and we do not use it for advertising.

Cookies and similar storage

TailGateBid uses a small number of cookies that it needs in order to work: one that keeps you signed in, and one that remembers your language. Your choice of light or dark mode is stored in your browser. We do not use advertising or tracking cookies.

Who we share it with

• Companies that run parts of the service for us, under contract and only for that purpose. Today that is Microsoft Azure, which hosts the application, the database, uploaded files and outgoing email.
• The business you deal with, and the people in it who have been given access.
• Authorities, when the law requires it, or to protect people's safety or our rights.
• A successor, if TailGateBid is sold or merged, on the condition that this policy continues to apply.

If we add a payment company or a text-message company, we will name it here.

When a business asks us for help, our support staff may open that business's account to assist. Each such visit is recorded.

Where it is kept

Information is stored in data centers in the United States. If you are in Canada or elsewhere, your information is transferred to and processed in the United States, where the laws may differ from those where you live.

How long we keep it

We keep a business's information for as long as its account is open. When an account is closed we delete its information within 90 days, except what the law requires us to keep and copies in routine backups, which expire on their own.

Technical records are kept for a limited period.

Security

Connections to TailGateBid are encrypted, stored data is encrypted, each business's data is kept separate from every other's, and access is limited to the people who need it. No system is perfectly secure. If a breach affects your information, we will tell you as the law requires.

Your choices and rights

You can see and change your account details in Settings. A business owner can ask us for a copy of the business's data, or for it to be deleted.

Depending on where you live, you may have the right to access, correct or delete your personal information, or to object to how it is used. To make a request, write to support@tailgatebid.com. We will not treat you differently for making one.

Emails sent on behalf of a business are about your work with that business. To stop them, tell the business.

Children

TailGateBid is for businesses. It is not directed at children, and we do not knowingly collect information from anyone under 16.

Changes to this policy

When this policy changes we update the date at the top. For significant changes we also tell account holders by email or in the app.

Contact

Questions about privacy: support@tailgatebid.com.